Shipping policy

Shipping Policy

At Venus Bae, we strive to get your swimwear to you as quickly and efficiently as possible. Please take a moment to review our shipping policy below.

Processing Time:

  • All orders are processed within 1-2 business days from the time of purchase.
  • Orders placed on weekends or holidays will be processed the following business day.
  • You will receive a tracking number once your order has been shipped.

Shipping Methods & Rates:

We offer a variety of shipping options to suit your needs:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 1-2 business days

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.

International Shipping:

We are pleased to offer international shipping to select countries. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more information regarding these fees.

Order Tracking:

Once your order has shipped, you will receive a tracking number via email or SMS (if provided). You can track your shipment directly on the carrier’s website.

Shipping Delays:

While we do our best to ensure timely delivery, please be aware that shipping times may vary due to factors beyond our control (e.g., weather conditions, customs delays, etc.). We appreciate your patience during these times.

Missing or Lost Packages:

If your package is marked as delivered but you have not received it, please check with your neighbors or local postal service. If you are unable to locate it, contact us within 7 days of the expected delivery date, and we’ll work with you to investigate the issue.

Address Issues:

Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or errors due to incorrect or incomplete shipping information. If you notice any mistakes in your order, please contact us as soon as possible, and we’ll do our best to assist you.